Recharge Service Refund Policy
Important Notice: Recharge services are one-time and instantaneous. Once a recharge has been successfully completed, the service shall be deemed fully performed and is strictly non-refundable, except as otherwise required by applicable law. Please read this Refund Policy carefully. By confirming your purchase, you acknowledge and agree to be bound by this Policy and waive the right to request refunds, cancellations, chargebacks, or reversals on the grounds of personal preference, change of mind, or other subjective reasons.
Non-Refundable Conditions
The following circumstances are not eligible for refunds:
1.Unsuccessful Purchases: Orders that fail due to payment errors, system malfunctions, or other reasons resulting in the order not being generated or not successfully paid shall not be subject to refund.
2.Erroneous Orders: Orders mistakenly placed by the user for personal reasons, where the order has already been successfully delivered.
3.Incorrect Account Information: Orders delivered based on incorrect account information provided by the user.
4.Malicious Ordering Behavior: Refunds shall not apply in cases involving malicious orders, frequent disputes, falsified materials, fraudulent or unauthorized transactions.
5.Third-Party Policy Adjustments: Membership modifications or cancellations arising from operational or policy changes of third-party service providers (including but not limited to Media Streaming Platforms, AI software platforms, etc.).
6.Improper Use by the User: Service interruptions or membership modifications/cancellations caused by the user’s own circumstances, including abnormal network environments, incompatible devices, or illegal/unauthorized use of the account.
7.Completed Services: Once the recharge or membership service has been credited, the service shall be deemed fully performed and non-refundable, even if the relevant benefits have not been used.
Special Provisions
1.Recharge Exceptions Caused by Platform Errors: If a recharge fails or credits abnormally due to operational errors of the Platform, and such errors are verified by the Platform, refunds or compensation will be provided. In such cases, please contact our online customer service. We strive to respond within 24 hours and will actively work with you to resolve the issue.
2.Force Majeure: The Platform shall not be held liable for refunds in circumstances caused by force majeure, such as payment channel disruptions, hacker attacks, or large-scale network failures.
3.Third-Party Factors: The Platform shall not be liable for refunds in circumstances caused by third-party service providers (including but not limited to Media Streaming Platforms, AI software platforms, etc.) due to policy changes, risk control adjustments, or operational strategy modifications, or in cases where account anomalies, restrictions, or suspensions result from the user’s own conduct.
The final right of interpretation of this Agreement shall rest with GamsGo.