GamsGo Refund Policy

Refund within 24 hours of purchase: If you request a refund within 24 hours after purchase, we will process your refund. However, as we pay bank fees for processing your payment and refund, there will be a refund fee incurred.

Duplicate payments: If you have made a duplicate payment for the same order, we will refund the duplicate part.

Subscription not received: If you have successfully paid for a subscription but have not received it within the agreed time, you may request a refund.

Refund for technical issues: If the subscription has unresolved technical issues that significantly affect its normal use, you can apply for a refund. However, you must provide a detailed description of the issue and evidence to enable us to verify it.

1. Non-refundable Orders/Products

Unpaid orders: Refunds cannot be processed for unpaid orders.

Add-on Package Service: All add-on packages are services that provide additional usage. After purchase, the system will automatically allocate resource quotas and activate the permissions in real-time. Resource allocation involves cloud server deployment and cannot be reclaimed. Therefore, once purchased, it is considered as service delivery, and no refunds or cancellations are supported.

Mixed Payment: To provide the fastest possible refund and streamline your next purchase, all Mixed Payment orders are refunded to Credits by default, which are immediately available for use.

Products with Embedded Consumable Credits/Points:For products that come with a predefined amount of embedded credits or points (intended solely for use or redemption within that product), once the purchase has been completed and any portion of the embedded credits/points has been used, the product shall be deemed consumed and is not eligible for a refund. Example: If a product includes 3,600 embedded credits, the purchase becomes non-refundable upon completion, regardless of whether all 3,600 credits are used.

Clearly Disclosed Feature Limitations: For features explicitly labeled as "dynamic performance", "based on availability", or "non-guaranteed", the purchase indicates that the customer has acknowledged and accepted the nature of these features. As such, refunds are not provided for issues related to the performance or availability of these features.

"No Warranty" subscriptions: "No Warranty" subscriptions are provided as a budget-friendly option with more competitive pricing. As such, validity is guaranteed only at the time of delivery and refunds will not be accepted under any other circumstances.

2. Non-refundable Violations

GamsGo will not issue refunds under the following circumstances:

Incorrect Information Provided: If the service cannot be delivered correctly due to inaccurate account details, contact information, or other personal data provided by you.

Misuse of Device: Our subscription service is only supported on non-TV devices such as PCs, Macs, smartphones, and tablets, with each account limited to one device login. If the account becomes unusable due to multiple device logins or the use of unsupported devices, we are not responsible for such situations and cannot provide refunds. Please refer to the product details page for specific device usage restrictions.

Violation of Usage Guidelines: Failure to comply with our usage guidelines or Terms of Service, including but not limited to using the account for commercial purposes, sharing the account with unauthorized users, or employing automated scripts or bots.

Abuse of Services:Any form of abusive behavior toward the services, including but not limited to frequent or abnormal refund requests, malicious exploitation of platform resources, or any other misuse of the services.

3. Other Reasons Not Eligible for Refund

Other reasons not meeting refund terms: Any reason not described in the "Situations That Refunds May Be Granted" section.

Each refund request is subject to a refund processing fee and a service fee. For subscription services that have been in use for more than 30 days, a service fee amounting to 15% (The actual deduction percentage may fluctuate above or below this range.)of the total subscription value will be deducted to cover the platform’s operational costs incurred during the provision of services (including but not limited to technical resources, customer support, and system maintenance).

1. Refund Amount Calculation

Refund Amount = Order Amount − Refund Processing Fee − Service Fee (The refund processing fee is determined by the applicable charges and refund policies of the respective payment provider. The service fee is applied to cover the platform’s operational, personnel, and technical costs associated with delivering the service.)

For partially used subscriptions that are eligible for a refund due to service inaccessibility, the refund amount will be calculated based on the remaining paid portion of the subscription period.
Complimentary access, promotional bonuses, or any usage time granted without charge are excluded from the refundable amount and hold no monetary refund value.

2. Selection of Refund Method

Refund to Original Payment Method: If you wish to have the refund returned to the original payment method, please contact our customer support team at any time and we will assist you with the necessary procedures. Please note that refunds to the original payment method may require a longer processing time and may incur additional transaction fees.

Limitations on Refunds to Original Payment Method: In certain circumstances (for example, due to time restrictions imposed by the payment channel), the original payment method may no longer support refunds. Each payment channel may have different requirements regarding refund time limits, and once the specified time limit has passed, refunds to the original payment method will not be possible. In such cases, we will assist you in completing the refund through another appropriate method. If you refuse to cooperate or fail to provide the necessary information, resulting in the inability to complete the refund, you shall bear the relevant responsibility, and the platform shall not be held liable.

3. Refund Amount Calculation for Special Products

For certain special AI product services, the refund amount shall be calculated according to the following rules:
Actual usage days / Total days in the subscription period × Payment amount, or
Number of times used / Total subscription quota (excluding extra quota) × Payment amount.
The final refund amount will be determined as the lower of the two calculated values, after deducting applicable refund processing and service fees.

Impact on personal account: For example, for some subscriptions, once a refund is processed, your account will be removed from the Premium Family Group, and you will not be able to join any other premium family plans for the next 12 months.For virtual item transactions, refunds may involve the recovery, suspension, or deactivation of the virtual items (such as accounts). The specific measures will depend on the product type and the reason for the refund.

Consequences of violating the refund policy: If your refund application violates GamsGo's refund policy, we reserve the right to take action against your GamsGo account. including but not limited to account suspension, transaction cancellation, or denial of refund.Please proceed cautiously when applying for a refund.

In cases where force majeure events such as operational area adjustments, policy changes, or official incidents involving subscription providers or OTT platforms prevent GamsGo from fulfilling ongoing orders, GamsGo is obligated to provide solutions to users who have purchased services. These solutions may include replacing the subscription within a specified time frame, issuing refunds (including refunds to GamsGo credits or back to the original payment method), or converting the order to a different subscription.